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Privacy Notice

Last Updated: April 2025 Locations: Flower Mound & Northlake, TX Website: www.drsurgentcare.com

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This Privacy Policy describes how Doctors Urgent Care collects, uses, and shares information gathered through our website at www.drsurgentcare.com. It does not govern how we handle your medical records, that is covered by our HIPAA Notice of Privacy Practices.

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1. Scope of This Policy

This Privacy Policy applies to information collected through the website at www.drsurgentcare.com (the "Site") only. It does not govern how we handle your Protected Health Information (PHI) as a healthcare provider. PHI is governed separately by our HIPAA Notice of Privacy Practices, available at our clinics and on our website.

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2. Information We Collect

Information You Provide Directly

When you use our Site, you may voluntarily provide information such as your name, email address, phone number, and any messages submitted through contact or inquiry forms.

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Information Collected Automatically

When you visit our Site, we may automatically collect certain technical information, including:

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  • Your IP address and approximate geographic location

  • Browser type and operating system

  • Pages visited, links clicked, and time spent on the Site

  • Referring website or search terms used to find us

  • Device identifiers

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Information from Third-Party Services

If you use our online check-in or scheduling tools (powered by Solv Health or similar platforms), those services collect information subject to their own privacy policies.

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3. How We Use Your Information

We use the information we collect to:

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  • Operate, maintain, and improve our Site

  • Respond to your inquiries and provide customer support

  • Send appointment reminders or confirmations (if requested)

  • Understand how visitors use our Site to improve its content and functionality

  • Comply with applicable legal obligations

  • Detect, prevent, and address fraud or security issues

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We do not sell your personal information to third parties, and we do not use it for targeted advertising purposes.

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4. How We Share Your Information

We may share information collected through the Site in limited circumstances:

Service Providers: We work with third-party vendors who assist us in operating our Site (e.g., web hosting, analytics, scheduling platforms). These providers are contractually obligated to protect your information.

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Legal Compliance: We may disclose information when required by law, court order, or governmental authority, or to protect the rights, property, or safety of Doctors Urgent Care, our patients, or others.

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Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity.

We do not sell, rent, or trade your personal information with third parties for their marketing purposes.

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5. Cookies & Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your experience and analyze Site usage. Cookies are small text files stored on your device. We may use the following types:

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  • Essential Cookies: Necessary for the Site to function properly

  • Analytics Cookies: Help us understand how visitors use our Site (e.g., Google Analytics)

  • Functional Cookies: Remember your preferences to improve your experience

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You can control or disable cookies through your browser settings. However, disabling certain cookies may affect Site functionality.

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6. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately so we can take appropriate action.

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7. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

We encourage you to use caution when sharing personal information online and to never submit sensitive clinical or financial information through general website contact forms.

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8. Your Choices & Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information (subject to legal obligations)

  • Opt out of certain data uses

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To exercise any of these rights, please contact us using the information in Section 11 below. Note: rights related to your medical records and PHI are governed by HIPAA, see our Notice of Privacy Practices for those rights.

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9. Protected Health Information (HIPAA)

This Privacy Policy does not cover how we handle your Protected Health Information (PHI) as a healthcare provider. The use and disclosure of your medical information is governed separately by our HIPAA Notice of Privacy Practices, which is available at our clinics and on our website.

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As a covered entity under HIPAA, Doctors Urgent Care follows strict federal guidelines for the use and protection of your medical records and health information. Please review our separate HIPAA Notice of Privacy Practices for complete details.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. We encourage you to review this policy periodically. Your continued use of the Site following any changes constitutes your acceptance of the updated policy.

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11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

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